Benefits Service Customer Satisfaction Survey
Why your views matter
The purpose of the survey is to:
- assess customer satisfaction;
- identify the route taken by customers prior to submitting a claim;
- provide feedback on the claiming experience;
- identify barriers to take up; and
- provide information relating to the Audit Commission's Key Lines of Enquiry (KLOE)
Areas
- All Areas
Audiences
- Black and minority ethnic groups
- Carers
- Council tenants
- Disabled people
- Health service users
- Lesbian, gay, bisexual and transgender groups
- Older people
- Service users
- Young people
Interests
- Community and living
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