Language Line SmartMATE App Pilot – Staff Experience & Feedback Survey

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Closes 31 Dec 2025

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App Setup and Access

This section asks about your experience setting up and logging into the SmartMATE App.
Please tell us how easy it was to install and access the app, which device you used, and whether you needed any support from IT or Language Line.

Your answers will help us understand how user-friendly the setup process is and where staff may need additional guidance or support.

1. How often do you use interpreting services?
2. How would you rate the support provided by Language Line when installing or setting up the SmartMATE App?
3. How easy was it to install the SmartMATE App on your device?
4. How easy was it to log in for the first time using Single Sign-On (SSO)?
5. How did you access SmartMATE?
6. Were you able to connect or re-login without needing IT or Language Line support?
7. Please describe any issues or challenges you experienced when installing, logging in, or re-logging into the SmartMATE App. (For example: difficulties downloading, delays in activation, repeated sign-ins, or system errors.)