Our tenants’ voices matter
We know that our tenants, and their ideas & energy are our greatest strength. For us to get close to what truly matters to them, we need to involve them deeply in the decisions that impact their homes and communities. There are loads of ways to get involved in housing decision-making. Complete a survey, share more detailed ideas in a consultation, or join the conversation at a resident panel.
Meet the Housing & Property Residents' Panel
Since 2022, they've been helping us make better decisions in a huge range of areas, from repairs to antisocial behaviour, and from deep-dives into policy design, to testing and improving new systems with us.
Some of our tenants’ achievements
These are just some of the ways Camden tenants have helped the council make better decisions recently...
Co-designing our new compensation policy
You shared the compensation we offered when we got something wrong didn’t always feel fair. So, we asked our Housing Customer Experience Oversight Panel to tear down our old compensation policy and build a new one with us.
We have co-designed a new “Housing Remedies Policy” with our resident panel members. It was approved by cabinet in July 2025, and we’ve been using it ever since. It’s available at Camden.gov.uk/complaints if you’d like to take a look.
Custom Building Safety Packs
You shared that our Building Safety Packs looked boring and the cover design didn’t show how the information had been curated specially for each building
We have launched a competition for residents to submit and vote on pictures of their building. The winning image for each block will form the new front cover of that block’s Building Safety Pack
Reporting repairs more easily
You shared that our online repairs reporting system was difficult to log in to, didn’t cover all repairs, and lacked basic functionality
We have designed, tested, redesigned, and retested a brand new online Housing Repairs Portal with members of our resident panels. It launched earlier this year, and we’ve kept adding more features since then, like live tracking of repairs
Neighbourhood Action Days
Every fortnight from May to October, we’ve brought dozens of different council services to meet residents where they are at our Neighbourhood Action Days. We invited tens of thousands of households to these events, and held meaningful conversations with over 1,000 residents – listening to people, taking on board what they think, and acting to provide the services our residents need in the way they need them.
Get involved in decision-making at Camden
Every one of our tenants should be able to have their voice heard, especially you! Here are just a couple of the ways you can get involved and start influencing the council decisions that affect you. Got questions? Our tenant participation team are here for you - get in touch at tp@camden.gov.uk and they'll help connect you with engagement opportunities to suit you.
Connect and shape your neighbourhood
When tenants come together, great things happen. From activating communal spaces to being involved in decision-making that impacts you, there are many ways to get involved and help make your estate a better place to call home.
Help us to improve housing and property services
There are several resident panels and committees to represent the interests of council tenants and leaseholders. Find out more about what’s discussed and opportunities to get involved.
Join us at a Neighbourhood Action Day
Our programme of local Action Days is all about including and listening to our residents and making council teams and services accessible to everyone.
Meet our Housing Customer Experience Oversight Panel
The residents on our oversight panel review data from complaints & feedback, hold our senior managers to account about learning and preventing future complaints, and help us make sure we’re responding well when a resident raises a complaint.
Have your say
Camden Road hostel redevelopment
The London Borough of Camden is redeveloping the site at 248-250 Camden Road so that it can accommodate homeless families. The redevelopment will provide 39 new temporary homes for families, an external stairwell, rear balconies to all levels; erection of 2 x single storey garden buildings; installation of plant equipment, parking access arrangements, tree and landscaping works. The building will be 4-6 storeys in height, including a basement, and will also provide common areas,...
Chester Road temporary accommodation
The re-development of a former hostel at 2 Chester Road will provide 50 new temporary homes for families, with common areas, staff room and office. The buildings will be 3 and 4 storeys in height. The project also includes enhancements to the public footpath to the north and a new public courtyard for the residents of Chester Road. Latest community update (Jan 2025) from Morgan Sindall is available here . About the project The project is currently on...
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